What does a specific PayPal error message mean?

Most error messages shown from PayPal will give a generic result number and a more specific Error Code. For example:

Result Message: 12
Error Code: 15005

Look up PayPal error codes at the following site:

From there, determine if it is a user issue: declined, invalid card, need zip code, etc. If it is a user error, report the message to PayPal.

If the error is some type of account error such as "invalid paypal ID" or "login information incorrect", then contact GSL to remedy the issue.

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How are unused / empty content sections removed from a page?

If a block of content on a page needs to be removed:

Mouse over the content section type (ex. Text Block) in the left margin just outside of the content. A move handle as well as Edit and Remove will appear with an orange border line around the content block.

The Remove link will take the content section off of the page, but be careful.  Do not remove content blocks with valid content within them as this action cannot be undone.

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How do I exclude content from being searched by Google?

To exclude any content from Google, you can use the following "tags" in this example:

<!--googleoff: all-->
This is the content excluded from Google search results. Any content between these two tags will not be shown in Google Search results.
<!--googleon: all-->

These tags will need to be put in the HTML view of your HillTop editor. Please be aware that these search results can take up to 3 days to refresh.

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Label Troubleshooting/Best Practices

There are a few instances when the use of labels might cause management issues down the road:

  1. When a label is functioning as a post type.  If you have a generic post type of "Releases" and you have a label called "Press Releases," it is preferable to create a new post type called "Press Releases."  Hilltop is optimized to pull data by post types; if you find yourself labelling a generic post type with a specific label for a number of posts, consider creating a new post type instead.
  2. When a label is being used to feature an item.  Labels are not date specific; Hilltop does not remember when a post is tied to a label.  If you find yourself creating specific, over-specialized labels to feature posts on specific parts of your site in a date-ordered fashion, you should contact your support representative to seek out a more maintainable solution.  Your representative might suggest creating a new post type instead.
  3. When a label needs to be used inclusively.  If you wish to have a post list featuring posts that are labelled with one label or another label, but not necessarily both, you should consider creating a parent label for both labels you want to use inclusively.  For instance, if you want to create a post list featuring posts labelled "Goose" or "Duck," consider creating a label called "Waterfowl," with "Goose" and "Duck" as child labels.  (See below for instructions on parent-child relationships with labels.)
  4. When you have many, over-specialized labels under one label type.  It may be better to begin grouping these labels under parent labels.  For example, "Taxation and Small Businesses" and "Closing Tax Loopholes" may both be child labels of the label "Taxation."
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How can I associate Labels with Posts?

First, make sure you have followed the steps above to associate the label and label type to the Posts application and to your post type.

In the top menu, navigate to "Posts" -> [Your Post Type].  If you have not yet added your post, in the right hand menu click on "Add new [Your Post Type]."  If your post already exists, navigate to your post and click on the gear to edit the properties.

Go to "Affiliated Content".  Find the label type that your label is under.  If your label isn't displayed, try clicking on the name of the label type to display the labels in that type.  Check the checkbox next to the name of the label you wish to affiliate with the post.  Feel free to check as many as you wish, but keep in mind that affiliating your post with many labels might make it harder for your users to navigate to the content they're looking for.

Submit the form, and your post will then be affiliated with that label or labels.

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How can I create Post Lists filtered by Labels?

Scroll over the "Posts" tab and select the Post Type where your Post list currently lives.  Click on the the pencil to edit the Post Type.  Scroll down to the Affiliated Content section. Now you can select the Label Type and specific Label you want to filter by.

The first box allows you to select which label types the user can filter by.  Selecting a label type will add a filter bar to the post list on your site, with a dropdown of all the active labels under that label type.  Selecting multiple label types will display multiple filter bars, which can be used in conjunction with each other.

The subsequent boxes allow you to pre-emptively filter the post list, limiting posts to those that are affiliated with the selected labels only.  Note that this is exclusive, meaning that if you pick more than one label, it will display only posts affiliated with all of the labels you selected.  For example, let's say you choose to filter the post list by labels "Blue" and "Green."  That post list will then display posts that are affiliated with both "Blue" and "Green" labels, but not posts that are only affiliated with the "Blue" or  the "Green" label.

Submit the form, and your post list will now be filtering by the options you selected.

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How do I add padding around a photo/image within a text block?
The padding of an image as it relates to the wrapping of the text is handled in the "Appearance" tab within the "Insert/edit image icon located on the WYSIWYG toolbar. First select the "Alignment" of the image in relation to the text (Top, Letf, Right, etc..). Next set the "Vertical space" and "Horizontal space" to 5 for each. By default these fields are empty (so no padding is applied). return to top